Re: [otrs] GenericAgent

Yousef: "I red from internet if you want the generic agent work every 10 min you have to select all options of all 3 cloumns from time settings in Agent`s portal" And? On Tue, Mar 5, 2013 at 8:40 AM, Yousef Hamad wrote:

The Generic Agent works fine manually , but doesn’t automatically . I configured the generic agent to trigger escalation when receive a ticket to give a customer a specific SLA I red from internet if you want the generic agent work every 10 min you have to select all options of all 3 cloumns from time settings in Agent`s portal . please help time is down.****

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Thanks ****

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Yousef Hamad ****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Tuesday, March 05, 2013 4:03 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] GenericAgent****

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@Yousef,****

"doesn't work" doesn't help at all. Tell us what the configuration for your generic agent is, what you selected for time slots to apply, how often you expect the generic agent to occur, what happened when it didn't work, what happens, if you run this manually -- you know, things you'd ask someone else if they asked you how to fix this.****

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Your time frame to complete is not the forum's problem. ****

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On Tue, Mar 5, 2013 at 7:22 AM, Yousef Hamad wrote:****

I did but doesn't work. Please, I have to finish this project on Thursday , can you show me step by step .

Thanks, Yousef Hamad.****

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr Sent: Tuesday, March 05, 2013 3:21 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] GenericAgent

If you have configured the cron jobs then the generic agent jobs will run when you scheduled the cron jobs.

Steve

On 5 March 2013 06:15, Yousef Hamad wrote:

...

Hi,

I am given a project to perform, install OTRS,configure SLA,LDAP,Survey and GenericAgent. I had problem in how to configure the Generic Agent to work automatically .

Thanks,

Yousef Hamad.

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