Re: [otrs] customer web interface or external email ?

Thank you for your answer I am a newbie OTRS, Can you add more details to your answer? bye massimo Il 21/01/2013 14:05, Shawn Beasley ha scritto:

Massimo,

That would be possible, by filtering the article type. Look at the settings in the event based notifications for more help.

On Jan 21, 2013, at 12:04 PM, Massimo Sabbatino wrote:

...

TicketCreate is it possible to understand if a ticket is opened via customer web interface or through external email --

Shawn Beasley