Hi. I'm pretty new to OTRS so forgive in advance if this question has been answered before. I did try to Google a bit before composing this email. Thing is, the boss wants to see pictures of the customers in the tickets. We have the pictures and luckily they are named by login (my login is xxlj, my picture is xxlj.jpg). Is it possible to define a new field or something in a ticket with something like <img src="/picserver/login.jpg">. We also have a remote control solution and we would like to include a link to launch remote control of the user's pc from within a ticket. If I somehow get the user's machine id from my LDAP query, would it be possible to include a link or a button in a ticket to launch an application? Then I have a nagging question: If I translate the ticket states to something other than the english words used by default, many things break. I have changed all the options (and a few more) mentioned in the admin handbook via SysConf, but I still have a few problems. I decided to revert to the original states and erased my changes. I would still like to have the state names translated, though, because for some bizarre reason the notification emails sent to customers use the English state names. Is this a bug? Everywhere else in the Frontend I see translated state names. By the way, if you are interested in a better Danish translation, I will send you mine once it is finished. The one included in the distribution is pretty bad. My remaining problem is with "Ticket::Frontend::CustomerTicketZoom###StateDefault" which is set to the default "open". But if a customer creates a follow-up to a ticket using the web interface, the default next state is "closed successful" which results in a lot of customers accidentally closing tickets. Is this an OTRS bug or did I muddle something when I changed state names and changed them back? -- Lars Jørgensen Netværksadministrator Gyldendal A/S Tlf. 33 75 57 95