27 Oct
2004
27 Oct
'04
7:27 p.m.
Hi, I did google and also read the docs, but could't get far. I set up the queue >> autoresponse, but didn't work. I want to send a mail to everybody in the queue, if there is any new ticket assigned to that Queue. For example if there is a Queue "Sales" - and 4 agents in Sales. If one ticket is assgined to "Sales", these 4 agents should get individual mails from OTRS to check out the new ticket. Any help or clues are most welcome. - Santosh KB -- ______________________________________________ Check out the latest SMS services @ http://www.linuxmail.org This allows you to send and receive SMS through your mailbox. Powered by Outblaze