18 Aug
2007
18 Aug
'07
1:02 a.m.
On Sat, 18 Aug 2007, Nils Breunese (Lemonbit) wrote:
The agent's preference screen, the queue's preference screen, and the database entry for the agents (all of them) indicate that the agents should get email when a new ticket is created. The queue (any queue, this isn't specific to one) does up show in the agent's "My Queues."
But is the queue selected? Notifications are only sent for selected queues.
Ok, that wasn't obvious. How do you select the queue? highlight it and save? I won't be back in front of it till Monday though. thanks! --- david raistrick http://www.netmeister.org/news/learn2quote.html drais@icantclick.org http://www.expita.com/nomime.html