Nicolas,
 
    I went ahead and entered the following:
 

<Location /otrs>

# ErrorDocument 403 /otrs/customer.pl


ErrorDocument 403 /otrs/index.pl

SetHandler perl-script

PerlHandler ModPerl::Registry

Options +ExecCGI

PerlOptions +ParseHeaders


order allow,deny

allow from all

</Location>

I added this to the apache2-httpd.include.conf that is in the following dir: /opt/otrs/scripts directory....on freebsd this is the only place that really matched what you were talking about. I hope this sounds right!! I am using apache 2 as well.
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Belz
Sent: Thursday, July 07, 2005 1:18 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] FW: PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW: You don't have

I am using freebsd 5.3 not linux!
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nicolas Motte
Sent: Thursday, July 07, 2005 1:00 PM
To: otrs@otrs.org
Subject: [otrs] FW: PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW: You don't have

Hi Micheal,

I had a same problem and i change this file

In /etc/httpd/conf.d/otrs.conf it was missing the yellow line just below :

<Location /otrs>

# ErrorDocument 403 /otrs/customer.pl


ErrorDocument 403 /otrs/index.pl

SetHandler perl-script

PerlHandler ModPerl::Registry

Options +ExecCGI

PerlOptions +ParseHeaders


order allow,deny

allow from all

</Location>


verify that you have in your file

nicolas