Hi, working from the Customer interface, I'm trying to zoom on a ticket just created by the customer itself, but after a while I get the message of authorization denied with the message: "Please go away!". I found in /var/log/messages the following helpful debug infos, but I'm not able to solve... Apr 20 01:05:16 ermete OTRS-CGI-1[9355]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][Line:213]: I/O Error Connection reset by peer Apr 20 01:05:16 ermete OTRS-CGI-1[9355]: [Notice][Kernel::System::Ticket::CustomerPermission] Permission denied because module (Kernel::System::Ticket::CustomerPermission::CustomerIDCheck) is requred (UserID: 33363 'ro' on TicketID: 19)! Can someone please give me a hint? Thanks in advance, Simone