Hi list, What can I do to drive towards reality an idea for an improvement / new feature for OTRS? Option 1. Pay for custom development - Not an option for me as I don't have the budget or the strings to obtain it Option 2. Develop it myself - Not an option right now as I lack the Perl knowledge to confidently make this happen. Maybe this will change later but I have a huge problem finding any motivation in learning Perl at the level required to confidently modify OTRS. Option 3. Bitch about it - Since this is my only current option I would like to know how to do it so that it's not tasteless. Is https://otrsteam.ideascale.com the "officially" sanctioned way of submitting ideas for improvements / new features? Is it the only one? Am I missing anything? Any other advice? Thanks, bogdan