
28 Nov
2004
28 Nov
'04
4:14 a.m.
Hi Folks, Has anyone noticed that you use the agent search interface, the results seem to point at the first article associated with a ticket, and not the actual article that triggered the result. As a workaround, I click on print, then do a "find" on the print preview. Has anyone worked around this in code, yet? Cheers, Tom