since i never reeceived a reply the first time, i'll try again !<br><br><br><br><br><span class="gmail_quote">&gt;<br>&gt;<br></span><div>&gt;hi all<br>&gt;is it possible to NOT allow a closed ticket to be re-opened after being closed ?
<br>&gt;why ?<br>&gt;i'm trying to get around the problem of users replying with a &quot;thank you&quot; after a ticket has been successfully closed.<br>&gt;<br>&gt;<br>&gt;<br>

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