On 9/30/08 6:53 AM, "Alessio Tosi" wrote:
To reduce the number of email<->queue I've setup some aliases for the same mail address. I setup a single pop3 account and then used the generic agent to move the messages from the main queue where everything's dropped once downloaded to the correct queue.
I think this is what we're doing, though I've never known what the Generic Agent does so I don't know if it is involved. We have one POP address and have set up through our email host several email aliases that all go into that one POP account. OTRS checks its one email address then based on the To: field (the email alias) the messages go to the proper queue. All of the queues use the same system address, so I my understanding is that future correspondence from OTRS and back to OTRS have the same email address (our main support address) but that's OK since each ticket is in its own queue. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com