On Tue, May 26, 2009 at 1:04 AM, aman
<goforaman@gmail.com> wrote:
hi Leonardo,
i don't want to get rid of the locking feature, just want to show all the tickets(even the owner is assigned to a ticket, locked) in the queue frontend by default. In my current system it is possible only when owner will Unlock that ticket, then it will be visible to other agents.
in Short i want All Tickets:XX should be the default view.
(in Preferences i have selected My Queues:queue_name).
thanks in advance.
On Tue, May 26, 2009 at 5:23 AM,
<otrs-request@otrs.org> wrote:
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Today's Topics:
1. Re: Editing ticket body (Maurice James)
2. Re: Editing ticket body (Afshar Mohebbi)
3. Re: Editing ticket body (Maurice James)
4. Re: notification to sender of ticket, if his ticket was
closed. (Leonardo Certuche)
5. Re: show all tickets to the agents. (Leonardo Certuche)
----------------------------------------------------------------------
Message: 1
Date: Mon, 25 May 2009 09:23:10 -0400
From: "Maurice James" <midnightsteel@msn.com>
Subject: Re: [otrs] Editing ticket body
To: "'User questions and discussions about OTRS.'" <otrs@otrs.org>
Message-ID: <BAY107-DS6E3CE1E99B75D42460798B2550@phx.gbl>
Content-Type: text/plain; charset="utf-8"
You have to edit the ticket article through the database once it is created
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Afshar Mohebbi
Sent: Sunday, May 24, 2009 6:49 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Editing ticket body
Hi,
Why body of a new ticket is not editable just after creation? There maybe a mis-spelling or any other text that customer or agents want to correct.
Afshar Mohebbi
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Message: 2
Date: Mon, 25 May 2009 18:54:00 +0430
From: Afshar Mohebbi <afshar.mohebbi@gmail.com>
Subject: Re: [otrs] Editing ticket body
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<145d62d80905250724k10c53561i1e12cb67fec7ebc8@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Hi Maurice,
Do you mean there is no way to edit a ticket body or comment via UI?
Afshar Mohebbi
On Mon, May 25, 2009 at 5:53 PM, Maurice James <midnightsteel@msn.com>wrote:
> You have to edit the ticket article through the database once it is
> created
>
>
>
> *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of
> *Afshar Mohebbi
> *Sent:* Sunday, May 24, 2009 6:49 AM
> *To:* User questions and discussions about OTRS.
> *Subject:* [otrs] Editing ticket body
>
>
>
> Hi,
>
> Why body of a new ticket is not editable just after creation? There maybe a
> mis-spelling or any other text that customer or agents want to correct.
>
>
> Afshar Mohebbi
>
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> Archive: http://lists.otrs.org/pipermail/otrs
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Message: 3
Date: Mon, 25 May 2009 11:14:41 -0400
From: "Maurice James" <midnightsteel@msn.com>
Subject: Re: [otrs] Editing ticket body
To: "'User questions and discussions about OTRS.'" <otrs@otrs.org>
Message-ID: <BAY107-DS6506AE310DD4748F3422FB2550@phx.gbl>
Content-Type: text/plain; charset="utf-8"
No you cannot do it through the UI. I guess they like it like this for integrity purposes
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Afshar Mohebbi
Sent: Monday, May 25, 2009 10:24 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Editing ticket body
Hi Maurice,
Do you mean there is no way to edit a ticket body or comment via UI?
Afshar Mohebbi
On Mon, May 25, 2009 at 5:53 PM, Maurice James <midnightsteel@msn.com> wrote:
You have to edit the ticket article through the database once it is created
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Afshar Mohebbi
Sent: Sunday, May 24, 2009 6:49 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Editing ticket body
Hi,
Why body of a new ticket is not editable just after creation? There maybe a mis-spelling or any other text that customer or agents want to correct.
Afshar Mohebbi
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Message: 4
Date: Mon, 25 May 2009 18:46:43 -0500
From: Leonardo Certuche <leonardo.certuche@itcon-ltda.com>
Subject: Re: [otrs] notification to sender of ticket, if his ticket
was closed.
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<2d120a850905251646m11ec02d4pe030754c4d2f9761@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
The survey does it. Here is the how-to
http://www.mail-archive.com/otrs@otrs.org/msg24865.html
Leonardo Certuche
On Mon, May 25, 2009 at 12:30 AM, aman <goforaman@gmail.com> wrote:
> hi,
>
> i am new to otrs, using otrs 2.3.4 on a centos 5.2.
> our requirement is when a agent close the ticket, notification should be
> sent to the sender of the ticket(Customer).
> I think it should be automatic but it is not working.any configuration
> changes.
>
> help,
>
>
> --
> regards:
> Aman
>
>
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Message: 5
Date: Mon, 25 May 2009 18:52:44 -0500
From: Leonardo Certuche <leonardo.certuche@itcon-ltda.com>
Subject: Re: [otrs] show all tickets to the agents.
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<2d120a850905251652p6e22a386pc27ce97d448e41ac@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
You could enable status view in order to se both open an closed tickets. Go
to sysconfig and then
Ticket -> Frontend::Agent::ModuleRegistration
If you want to get rid of the locking feature, this guys seems to have
achieved it http://www.mail-archive.com/otrs@otrs.org/msg19793.html
Leonardo Certuche
On Mon, May 25, 2009 at 12:40 AM, aman <goforaman@gmail.com> wrote:
> hi,
>
> i am new to otrs (otrs 2.3.4 on a centos 5.2.)
> the problem is when a owner is assigned to a ticket,the ticket get locked,
> by default it is not visible to all the agents, but when owner unlocked
> this ticket,then this ticket become visible to all the agents,
>
> but our requirement is by default all ticket should be visible to all the
> agents, any configuration changes !!
>
> help will be really appreciated.
>
> --
> regards:
> Aman
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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--
regards:
Amanpreet Singh
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