Hi, On 15.07.2010, at 22:32, Taylor, Paul W [FIN] wrote:
I’m trying to get OTRS to allow customer users to share tickets in same group and eventually I will have two groups. I made the mysql db change per http://doc.otrs.org/2.4/en/html/x1801.html
mysql> ALTER TABLE customer_user ADD customer_ids VARCHAR (250); Query OK, 1 rows affected (0.02 sec) Records: 1 Duplicates: 0 Warnings: 0
You actually did not tell us what problem you are facing but I guess you will never come to a working system with that config file. The Customer Map needs to be completed, not just with the line you posted here. A complete map is written in Kernel/Config/Defaults.pm where you can just copy the default configuration to Kernel/Config.pm and modify the map content to your needs, e.g. adding the new line for customer_ids. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project