24 Feb
2004
24 Feb
'04
8:14 p.m.
On Tuesday, February 24, 2004 8:39 PM
Manuel Marin Garcia
Is there a way to create a user able to see al ticket status and locked tickets in the otrs system. it is really a good software but I down hace idea how to do that. Please help!
Add the user to every OTRS group with 'rw' rights, esp. the 'admin' group. Nonetheless you won't be able to view the tickets locked through other agents in QueueView, you have to use the search to find them. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388