6 Jul
2004
6 Jul
'04
8:29 a.m.
On Sunday, July 04, 2004 1:54 PM
Scott Moore
Thanks for getting back to me, but that's not quite what I was asking about. If I do a ticket search for all tickets in a queue, the search results returns a list of tickets. Some are listed with red text, others listed with black text. So far I have not been able to find and discernable reasons why they come up that way. Does that make sense?
The black ones are 'answered' ones, the red aren't. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388