[otrs] ITSM configuration management (was: backwards priorities)

Incident and Problem Management and Configuration Management.

I see this : http://www.otrs.com/en/products/otrsitsm/configuration-management/ Looks interesting! Thanks for the tip - this may have some of the stuff i've been looking for! -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"