Hi Flo

I am using the latest firefox version.

I had to add an exception in the user.js firefox profile file to allow copy/paste for my otrs site. This resolved the issue.

Thanks for the help.

Regards

Jason

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florian Edlhuber
Sent: 10 April 2013 01:36 PM
To: otrs@otrs.org
Subject: Re: [otrs] copy paste not working

Hi,

10.04.2013 12:15 - Jason Marshall schrieb:
> I am not able to copy and paste in OTRS. I get a browser permissions error.
> I loaded OTRS 3.2.4 on a VM Windows unit and I do not see the issue there?
> Is this a bug or something I need to configure on my company OTRS unit?

OTRS uses CK Editor. It has some issues with different browsers. The copy/paste should
run fine on firefox. All other Browser do not really work well with copy/paste. (some
versions may do, some not)

This is not a OTRS problem ;)

You can use a commercial feature add on, but this is only available with professional services from otrs.com

Flo