Hello, I believe you don't need to create an ACL for that. There is a
variable where you set the available state types for agents.
But you need to tell your OTRS version to help you finding it.
Regards.
On Fri, Sep 28, 2012 at 9:05 AM, Bogdan Iosif
Hi,
Same question, reformulated to use an example: Can I use ACLs to hide the "pending auto close-" state (of type "pending auto") in all agent GUIs while keeping the ability to set this state from Generic Agent jobs?
AFAIK, the hiding in GUI part is possible but I'm not sure if the ACLs also apply to the Generic Agent.
Thanks, Bogdan
P.S: I'm just starting ACLs investigation and I'm not yet able to create my own test. Google hasn't yielded a response.
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