Hi,

I have a web form which users use to send mail to helpdesk. Form inserts extra information (for example: X-OTRS-TicketValue1: info1 X-OTRS-Priority: 4 high) but for some reason I cannot use this information for categorizing messages.

PHP code that sends mail:

mail(
    helpdesk@abc.de, //recipient
    "Subject", //subject
    $message, //message
    "From: $email\r\nReply-To:$email\r\nX-OTRS-TicketValue1:$extrainfo\r\nX-OTRS-Priority: $priority", //Headers
    "-fsender@abc.de." ); //sendmail parameters

OTRS receives mail correctly, if I send that mail to my normal mailbox I can see those X-OTRS headers in mail header information. In OTRS I have defined PostMaster Mail Account that uses POP, marked it trusted.

I have defined PostMaster Filter:

Filter Name: Prioríty

Stop after match: No

Settings:

Header1: X-OTRS-Priority Value: 4 high

Set:

Header1: X-OTRS-Priority Value: 4 high

and second filter:

Filter Name: ExtraInfo

Stop after match: No

Settings:

Header1: X-OTRS-TicketValue1 Value: info1

Set:

Header1: X-OTRS-TicketValue1 Value: info1

For some reason filtering doesn't work. If I try use for example mail address for filtering it works fine. How could I increase log level so I could see whats happening and why. Or can someone try to help what could be the problem.

Thanks for your help.

-Vesa