Hi.
 
I'm trying to install OTRS over Linux Red Hat ES 5 using a Oracle database, but it doesn´t work.
 
When I run “otrs.checkModules”, it says that I have all except DBD::mysql, which I suppose that I don’t need.
 
If I run “CheckDB.pl” I receive next error
 
install_driver(Oracle) failed: Can't load '/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/DBD/Oracle/Oracle.so' for module DBD::Oracle: /usr/lib/oracle/10.2.0.3/client/lib/libocijdbc10.so: no se puede restaurar el `prot' del segmento después de la relocalizaciÓn: Permiso denegado at /usr/lib/perl5/5.8.8/i386-linux-thread-multi/DynaLoader.pm line 230, <PRODUCT> line 4.
 at (eval 19) line 3
Compilation failed in require at (eval 19) line 3, <PRODUCT> line 4.
Perhaps a required shared library or dll isn't installed where expected
 at /opt/otrs/Kernel/System/DB.pm line 197
 
 
And when I try to access to OTRS URL, I receive next error.
Software error:
Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 81, <PRODUCT> line 4.
For help, please send mail to the webmaster (root@localhost <mailto:root@localhost> ), giving this error message and the time and date of the error.

I’ve installed this software in my otrs server
 
Redhat EL 5
oracle-instantclient-devel-10.2.0.3-1
oracle-instantclient-sqlplus-10.2.0.3-1
oracle-instantclient-basic-10.2.0.3-1
Perl 5.8.8
OTRS 2.2.3
 
The database is Oracle 9i
 
Could anybody tell me something about it?
 
Thanks.
 
   David Salgado Vidal
david.salgado@mundivia.net
    Telf. 942 355 931
 http://www.mundivia.net
 

---

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/