Kevin, This problem is fixed by zooming into the ticket and then clicking 'Free Fields'. The first field under 'Options' is 'Title'. Enter whatever relevant title you want for your ticket. Hope that helps, Amanda On Aug 6, 2008, at 11:20 AM, Kevin Rowe wrote:
When I view my open tickets the subject sometimes has nothing to do with the ticket.
“Problem with Software” “File not working”
Is there any way to change the subject after initial ticket has been open?
Regards, Kevin Rowe
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Amanda Beyersmith abeyersmith@riorey.com 404-723-2759