On Fri, Jul 6, 2012 at 12:29 PM, Mike Eduard <mike@znuny.com> wrote:

Hi Stefano,

On 7/6/12 18:24 , Stefano Ricci wrote:

now i solve the error 187... but i have this response

[Fri Jul 6 18:18:45 2012][Notice][Kernel::System::Auth::LDAP::Auth] User: adone\agente1 authentication failed, no LDAP entry found!BaseDN='dc=adone,dc=lan', Filter='(sAMAccountName=adone\\agente1)', (REMOTE_ADDR: xxxx).
[Fri Jul 6 18:18:45 2012][Error][Kernel::System::User::UserLookup][797] No UserID found for 'adone\agente1'!

You do not have an agent with username "adone\agente1" in OTRS.

You need to create this agent via admin interface first.

mike

--
Mike Eduard
Enterprise Services for OTRS

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