Hello,

we've published new modules for OTRS 3.3. They make it easier to import/export some OTRS data and the already well received module ITSM-CIAttributeCollection that provides additional CI-attributes. Additionally, you can install ConfigureCallHome. It disables the unrequested automatic communication of installed packages and other system details to OTRS AG (can be enabled by configuration) and it sends notification to an email-address you fill.

You can find them all online at:
http://www.cape-it.de/free-otrs-community-additional-modules.html

and at OPAR: http://opar.perl-services.de

Here is the list of relevant modules:

- ITSM-CIAttributeCollection :: 2.3.0 (OTRS 3.3.x)
- ConfigureCallHome::1.2.0 (OTRS 3.3.x)
- ServiceImportExport::1.3.0 (OTRS 3.3.x)
- CustomerUserImportExport::1.9.2 --> BugFix
- CustomerUserImportExport::1.10 (OTRS 3.3.x)
- CustomerCompanyImportExport::1.4.0 (OTRS 3.3.x)

Enjoy!

If you have any feedback, thanks a lot in advance for sending it to us  :)

greetings,
anna

** Wir treffen uns! Open Source Day 20.11.2013 **
** IHK Nürnberg, www.osb-alliance.de/osd2013   **

Anna Brakoniecka

c.a.p.e. IT® GmbH - ...cape it easy
Annaberger Str. 240, D-09125 Chemnitz
http://www.cape-it.de
Tel: +49 371 5347 620
Fax: +49 371 5347 625
AG Chemnitz - HRB 23192
Geschäftsführer Rico Barth, Thomas Maier

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Today's Topics:

  1.  Exporting from OTRS (Jean BROW)


----------------------------------------------------------------------

Message: 1
Date: Wed, 23 Oct 2013 21:21:59 +0200
From: Jean BROW <everydaywow@gmail.com>
Subject: [otrs] Exporting from OTRS
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<CAPrubvo_Yp2MLdVZDD8AQGVWFVRC5iE9AHY9GVydcZnHxouYZQ@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

When exporting emails for a specific ticket using the OTRS PDF export,
there is always a lot of repeated information i.e. each of the emails
contains > >> >>> >>>> >>>> all of the back and forth from customer to
agent and back again

Is there a way to parse or filter out this reply information from the PDF
export?
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