Thank you Christian for your answer. How do OTRS will not
generate/issue Ticket Number to unwanted email like spam
mail???
Hope to hear from you soon.
Regards,
Len
On Tue, 19 Jul 2005 11:17:45 +0200
Christian Schoepplein
Hello,
On Mon, Jul 18, 2005 at 09:08:43PM +0800, mbesponga@greendot.com.ph wrote:
I am using OTRS 1.3.2. I filter emails by Suject Headers. Just like to ask if it is possible that OTRS will not issue/create Ticket Number to email with invalid/different Subject Headers?
No. If the subject line is changed, OTRS creates a new ticket, because the system isn't able to recognize that the different subject lines belong to one ticket.
best regards, Christian
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