Re: [otrs] multiple otrs instance on unix jails

29 Apr 2009


      then try restart otrs service: rcotrs restart (on suse distros, no idea
about the precise command on others)

On Wed, Apr 29, 2009 at 12:46 PM, Diego Giardinetto <
diego.giardinetto@zephirworks.com> wrote:
...
ok... if "restart otrs" mean restart apache... changing SystemID value is
useless :)
Il 29/04/2009 19.44, Jeremy Adams ha scritto:
my guess would be to restart the web server.  For apache the command is
...
rcapache2 restart
Jeremy Adams
PC Support Specialist I
Cedar Valley College
972.860.8086
Diego Giardinetto  04/29/09 12:19
...
...
...
PM>>>
Hi Michiel... thx a lot... sorry for the following stupid question: but
could you tell me what "restart otrs" means?
Thx,
Diego
Il 27/04/2009 13.36, Michiel Beijen ha scritto:
...
Diego,
When looking at Kernel/System/Log.pm and the files under
Kernel/System/Log I noticed the following:
Whether you choose for the use for a logfile or syslogd, OTRS will ALSO
use IPC queues for storing the latest error messages. These are the
messages that you'll see via the OTRS>  Admin>  System Messages section
of the web frontend.
In the IPC message it uses the SystemID as a part of the key. That
should provide a separate queue per instance, resolving your issues.
But, after you specified the new SystemIDs, did you restart OTRS? I
guess that will be needed in order to initialize the new IPC queues.
KR,
--
Michiel Beijen
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On Mon, Apr 27, 2009 at 09:10,mailto:diego.giardinetto@zephirworks.com>  wrote:
Hi all,
    some days ago I posted a similar request having no answer. I try to
    explain in a better way my problem, hoping in such an answer. I have
    three otrs instances, one each unix jail. Log messages are stored
    correctly, separated, in three different logfiles, one each
    instance. But... the buffered log messages (OTRS uses system V
    shared memory primitives) are shown in each instance: also if the
    message is owned by the instance A, it's shown into log viewer otrs
    page of the instance B and C.
I changed SystemID variable in each instance; I set OTRS to use its
    own logfile instead of syslogd. Trying disabling system V
    communication between jails and host, OTRS stop working.
Could you help me?
    Thx,
    Diego
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