Hi Juan,

you can remove / rename that value without risk.

Just make sure that there is nothing relying on this value in your system (generic agent, postmaster filter, ACL, etc...)

On 09.03.2012, at 16:57, Juan Manuel Clavero Almirón wrote:

So, do you know if there is any logic in the OTRS:ITSM system that requires that a decision result like ‘Pre-approved’ exists? Can I remove it safely?

Cheers, Nils
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