Re: [otrs] filtering spam

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Use a generic agent for that. But be aware that users might ask questions containing a question mark :) <<<<

Ralf, this is what I am asking for days now!!! HOW to use the generic agent??? When I put just question marks in it, I think these are placeholders for other letters. Or not? Nobody could explain me how to do this with the generic agent... thanks, marc 2009/12/1 Ralf Hildebrandt :

* Mercator GmbH :

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How much do you like Regex?

Nobody wants to give you the direct answer because it's a fair bit of work that can pose a risk to your legitimate email, and it's a sign of a wider problem that probably wants fixing first.

Fix the root cause rather than bandaging it up.

I thought it's just a small job to create a filter that filters out messages with a question mark. I wonder that this is SUCH a big task...

Use a generic agent for that. But be aware that users might ask questions containing a question mark :)

-- Ralf Hildebrandt  Geschäftsbereich IT | Abteilung Netzwerk  Charité - Universitätsmedizin Berlin  Campus Benjamin Franklin  Hindenburgdamm 30 | D-12203 Berlin  Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962  ralf.hildebrandt@charite.de | http://www.charite.de

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