Hello, Our implementation of OTRS is largely web-only, and does not send out email alerts for the most part. This works very well for us, but a side effect is that it can be difficult for an agent to know that a ticket has been updated by a customer, as it is not evident in the StatusView (the most commonly used view in our environment). I am curious to know if there is a way to, say, change the background colour of a ticket's row in StatusView if it has been updated by a Customer, and _hasn't_ been subsequantly updated by an Agent (whereupon the colour would ostensibly return to normal). I realise that there probably isn't an easy solution, but i thought i'd ask the question anyways, just in case somebody has already done something like this. Thank you, and have a good day. -- Daniel Maher <dma PLUS otrs AT witbe DOT net> "The Internet is completely over." -- Prince