Is there a way for me to make a link in the Agent Frontend - Customer Info with information from my LDAP-server. I have IP-information in my LDAP-server want to show the info on Agent Frontend - Customer Info and to make it prefix with "tn3270://" to use with VNC.
The link is not hard to make, but I have no idea how to get the needed LDAP-data into the link. hopefylle somebody else can help.
We needed to have pictures of the customers and it's basically the same thing.
Create a new theme as specified in the manual (if you don't want problems upgradring OTRS) or edit the existing file:
Kernel/Output/HTML/theme_name/AgentTicketZoom.dtl.
I put the pictures close to the customer info (look for the <img>-tag to see what I did):
<!-- dtl:block:CustomerTable -->
<p>
<hr>
<b>$Text{"Customer Info"}:</b>
<table border=0><tr><td valign=top>
$Data{"CustomerTable"}
</td><td valign=top align=left>
http://helpdesk.gyldendal.local/billeder/$Data{"CustomerUserID"}.jpg" border=0>
</td></tr></table>
<hr>
</p>
<!-- dtl:block:CustomerTable -->
It's basically the same you'd do with a VNC-link, but I don't know how to get the $Data{"IP_Address"} information you need from LDAP.
--
Lars