On 06/03/2016 07:25 PM, Florian Edlhuber wrote:
Hi,
03.06.2016 18:57 - Frank Thommen schrieb:
our OTRS instance (5.0.9 on CentOS 6) has a proxy configured in SysConfig Core::Package::Proxy In the OTRS System Log I can see:
Fri Jun 3 18:31:23 2016 error OTRS-CGI-47 Can't perform POST on https://cloud.otrs.com/otrs/public.pl: https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443 (Connection refused)
mostly it is a missing shlash '/' at the end of your proxy configuration.
wrong: user@http://proxy:port correct: user@http://proxy:port/
You can try to start the Cloud Checker /opt/otrs/bin/otrs.Console.pl Maint::CloudServices::ConnectionCheck
This gives some more detailed information.
Thanks. This command was very useful. In fact it turned out to be a problem with our proxy ;-) frank