Re: [otrs] Error Message when sending an Email.

Nicolas Karlinski wrote:

I got the following error message when one of my user tried to send an Email with attachment. None of the 5 attachments looked too big...

Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO article_plain (article_id, body, create_time, create_by, change_time, change_by) VALUES (810, ?, current_timestamp, 1, current_timestamp, 1)'

Anu Idea of what could have caused this error?

Like the error says: the database received a packet bigger than 'max_allow_packet'. Increase the value for max_allowed_packet in your MySQL configuration file. Nils Breunese.