On Mon, Aug 10, 2009 at 11:33 AM, LQ Marshall
I'll chime in... Don't know why you're attempting to directly modify system files to get responses? This is easily performed under the Admin section in the Responses and Queues <--> Responses sub-sections.
If you are not sure of what you're modifying you should leave the OTRS files alone. Changing otrs files will be overwritten.
Who said I was changing files? I was doing no such thing.
Taking things step further can the system send emails at all? Is SMTP setup correctly?
Yes, as already noted, I get emails just fine when a ticket gets closed.
returned... http://doc.otrs.org/2.4/en/html/x1191.html ... Looks like a simple read.
Pretty sure I've been there, but will take another look -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"