because all emails going to that address are placed in the OTRS queue.
you should change the agents address to a private address.
for example if all emails to sales@yourcompany.com are going to the
OTRS queue, but all emails to you@yourcompany.com are not going to the
queue, you should set you@yourcompany.com as the agent's adress, and
NOT sales@yourcompany.com
N.
Tuesday, August 10, 2004, 2:45:25 PM, you wrote:
VRP> That's correct but the thing is that we get these emails sent to Outlook,
VRP> which is correct but we get a customer copy sent to the OTRS agent account
VRP> too.
VRP> Why is OTRS sending a Customer Notification to the 'OTRS System'?:
VRP> SendAgentNotification Sent 'FollowUp' notification to
VRP> 'rajendrakumar.varsani@psd.defra.gsi.gov.uk'. - root@localhost (Admin OTRS)
VRP> 08/10/2004 10:55:06
VRP> StateUpdate Old: 'closed successful' New: 'open' - root@localhost (Admin
VRP> OTRS) 08/10/2004 10:55:06
VRP> SendCustomerNotification Sent notification to 'OTRS System
VRP> '.
VRP> Rajendrakumar Premji Varsani BSc (Hons)
VRP> -----Original Message-----
VRP> From: N.R. [mailto:normis@mikrotik.com]
VRP> Sent: Tuesday, August 10, 2004 12:24 PM
VRP> To: User questions and discussions about OTRS.
VRP> Subject: Re: [otrs] Why do I get messages internally?
VRP> in preferences you can change turn those notifications off
VRP> N.
VRP> Tuesday, August 10, 2004, 2:00:30 PM, you wrote:
VRP>> Hi folks. Thank-you all for your help so far. Our pilot of OTRS is
VRP> going
VRP>> very well. One bug left.
VRP>> We keep getting emails in OTRS like this:
VRP>> From: OTRS System
VRP>> To: OTRS System
VRP>> Subject: [Ticket#: 2004080910000201] New State 'open'!
VRP>> Created: 08/10/2004 10:56:01
VRP>> *** THIS IS JUST A NOTE ***
VRP>> The state of your ticket '2004080910000201' has been changed by
VRP>> 'Rajendrakumar Varsani' to 'open'.
VRP>> http://comet2/otrs/customer.pl?Action=CustomerZoom&TicketID=134
VRP>> Your OTRS Notification Master
VRP>> *** THIS IS JUST A NOTE ***
VRP>> Why?
VRP>> Rajendrakumar Premji Varsani BSc (Hons)
VRP> _______________________________________________
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VRP> Archive: http://lists.otrs.org/pipermail/otrs
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VRP> Support oder Consulting für Ihr OTRS System?
=>> http://www.otrs.de/
