Thank you for your quick response,
But I get there, but don't know how to link auto response to queue.

Here I attached the screen shot.

There is a list of auto response and list of queue,
if I click one of those auto response or queue,
it will take me to edit window ....

please guide me what to click? :)

Thanks

Yuan


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On Thu, Dec 16, 2010 at 1:15 PM, Lars Jørgensen <ITLJ@gyldendal.dk> wrote:
Hi Yuan,
 
You're nearly there :-)
 
Go to Admin -> Auto Responses. Here you *create* your responses
 
*Then* go to Admin -> Queue-Auto Response Relations. Here you *link* your auto responses to your queues
 
 
Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Yuan Yudistira
Sent: Thursday, December 16, 2010 6:02 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Manage Queue-Auto Response Relations

Hi

After solving the POP3S problems,

Now my new otrs installatino is working with a couple problems :

  1. How to manage AutoResponse to Queue,
    I go to Admin >> Queue-Auto Response Relations

    but I have no idea how to do next,

    I tried to send email to support email, ticket is created, and admin
    get notificatin about this ticket.

    But user did not receive any auto response.


    Some thing is missing?

  2. In Agent notificatino, I get something like this : https://yourhost.example.com/otrs/
    How to change this settings?

Sorry I tried to look at http://doc.otrs.org/3.0/en/html/ but not found any answer

Is there any How To  Docs or ebook available?


Thanks

Yuan

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