Thanks for your answer. If I understand correctly, there's no way to link a service to a type without subscribing to OTRS AG ?
So we have to select type and service separately ?
Olivier.
Le 17 juil. 2013 à 12:00, Renee B
Did you install the Feature AddOn?
Note: That Feature AddOn is available for OTRS AG subscription customers only.
- Renée
On 17.07.2013 11:18, Olivier BATARD wrote:
Hello,
I've just setup a fresh 3.2.9 version of ptrs help desk. Just one question :
I can't associate a service to a type like in the video : http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons...
We just don't have the option Type <-> Service in the admin part. How can we activate this option ?
Thanks by advance,
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