Re: [otrs] How to make a message not New?

On Tue, Oct 07, 2003 at 10:16:49PM +0200, Robert Kehl wrote:

...

Let's say a customer replies, so I have a "New Message" waiting for me. Let's say that I'm not going to reply right away, but I'm also not going to close the ticket.

How can I make a message not keep telling me it is new without replying to the customer?

Try using the 'Pending' functions.

Jepp. Or just add a note (the last article need to be from you).

Robert Kehl

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl