Shawn, thanks for the answer, what means "Currently". Is there a plan to change/enhance that, just for my planning of implementation ? regards Christoph Shawn Beasley schrieb:
Hi,
On 25.08.2009, at 14:03, Christoph Ohliger wrote:
Hi,
I am wondering that tickets are not shown in the Dashboard when the user has restricted rights to the corresponding queue. Within AgentTicketStatusView all tickets are shown, but not in the Dashboard. With rw rights on the queue the tickets are also shown in the Dashboard, anything I am missing ?
Currently, only tickets of queues where the user has RW permissions will be shown. Unless the user is set to owner or responsible (in some DB Modules).
--
Shawn Beasley Senior Support Engineer
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