Re: [otrs] notification for team leader

Hello, On Fri, May 19, 2006 at 06:11:17PM +0200, Honza Rezab wrote:

Pending-reminder.

I want, when any ticket is panding-reminder, automatically sent notification for team leader.

That isn't possible. Reminder messages are only send out to the current owner of the ticket. But you can work with escalation or automated unlocking mechanism.

Honza.

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