customerID is assigned with the customer in the ticket. Basically, if the customer doesn&#39;t have the CustomerID you wan&#39;t, you will need to fix that, then re-assign the customer to the ticket. <div><a href="http://forums.otrs.org/viewtopic.php?f=60&amp;t=7531">http://forums.otrs.org/viewtopic.php?f=60&amp;t=7531</a></div>
<div><br></div><div><a href="http://forums.otrs.org/viewtopic.php?f=60&amp;t=7531"></a>I suppose if you want to do it en masse, you can update the customerId field via SQL UPDATE command, <a href="http://forums.otrs.org/viewtopic.php?f=61&amp;t=5931#p23875">http://forums.otrs.org/viewtopic.php?f=61&amp;t=5931#p23875</a> but if you mess with the database on your own like that, it&#39;s up to you not to mess things up. <br>
<br><div class="gmail_quote">On Sun, Apr 17, 2011 at 12:35 PM, Muhammad El-Sergani <span dir="ltr">&lt;<a href="mailto:msergani@gmail.com">msergani@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div dir="ltr">Hi all,<br><br>I have an already running system, and would like to set a specific CustomerID to some old tickets. Problem is, I can&#39;t go picking and editing them one by one, that would take ages.<br>So I tried searching, then Bulk-editing them, but couldn&#39;t edit the cusomterID.<br>

<br>Any thoughts and/or ideas?<br clear="all"><div dir="ltr"><div><br></div>Thanks and Best Regards,<br>Muhammad El-Sergani.</div><br>
</div>
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