>>> Michiel Beijen <michiel.beijen@otrs.com> 1. februar 2012 19:39 >>>
Hi Martin, how are you!

What would be possible is to use the GenericAgent to set a field to
the color you want, this can be a free text field or a 3.1.x-style
DynamicField. You can then use this color in a custom DTL template as
a value to use this color in a certain field.
This would involve the use of DTL, but there would be no Perl involved...
Hope this helps,

Mike.

2012/1/26 Martin Møller <mmo@itq.dk>:
> That seems quite interesting. Thank you for bringing it to my attention ;)
>
> I haven't had time to try anything yet, but I came to the conclusion that I
> would be able to handle this via <dtl system-call ... > if need be, where I
> could call a script to convert the due date and the current date to
> timestamps and return a number of seconds I could do 'ge' or 'lt' operations
> on.
>
> It may not need to come to that now, but my Perl knowledge is unfortunately
> quite limited.
>
> I will peruse this new fountain of knowledge for a bit!
>
> /Martin.
>
>>>> Juan Manuel Clavero Almirón<juanm.clavero@ibsalut.es> 26. januar 2012
>>>> 13:09 >>>
>
> Hi,
>
> we use the package TicketOverviewHooked
> [http://opar.perl-services.de/bin/index.cgi/package/R/RE/RENEEB/TicketOverviewHooked],
> to colorize tickets according to their type... maybe you could use it to
> colorize according to proximity to DueTime
>
> Juan Clavero Almirón
>
>
>
> De: Martin Møller [mailto:mmo@itq.dk]
> Enviado el: miércoles, 25 de enero de 2012 13:00
> Para: User questions and discussions about OTRS.
> Asunto: [otrs] Svar: Re: Diff between PendingDate and Due date?
>
>
>
> Are there any plans for making Due date something that can actually be
> actioned on without needing to code a lot of Perl?
>
>
>
> Like, for example, a ticket going yellow X days before due date is reached,
> orange Y days before and red when due date has been missed.
>
> If the case is closed, due date should be ignored, unless reopened.
>
>
>
> It would lend a nice immediacy to the field that we would very much like
> here.
>
>
>
> If not implemented in OTRS as such, is it possible, via <dtl if > or
> similar, to check how far the due date is from today? If so, I should be
> able to do the coloring in the templates from there...
>
>
>
> It would also be nice if you could use Due date as a trigger in the Message
> (Event) setup...
>
> Regards,
>
>
>
> /Martin.
>
>
>>>> Nils Leideck - ITSM <nils.leideck@leidex.net> 4. oktober 2010 13:16 >>>
> Hi,
>
>
>
> The pending date is used for the “pending *” status.
>
> The Due Date is just another timestamp on the ticket
>
>
>
> On 04.10.2010, at 23:43, Pradumna Maheshwari wrote:
>
>
>
> Hello,
>
> Can you tell me, what is difference between 'PendingDate' and 'Due date'?
>
> Under what situation, should each one be used ?
>
> thanks...
>
> Pradumna Maheshwari
>
>
>
> Cheers
>
> Nils Leideck
>
> —
> Nils Leideck
> Senior Consultant
>
>
>
> http://webint.cryptonode.de / a Fractal project
>
>
>
>
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