I think he wants to know how to make this happen? What's with all of the half answers here? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Tuesday, May 15, 2007 12:11 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Ticket Age Hi, On Thu, May 10, 2007 at 05:20:24PM +0300, Matas Labasauskas wrote:
Is it possible to count ticket age only during working hours?
Not with a standard OTRS. OTRS needs to be patched to work this way.
Matas Labasauskas
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