Hi, Sourabh.
If I get your point correctly, you need to edit the file
OTRS\OTRS\Kernel\Output\HTML\Standard\CustomerStatusView.dtl
Mine contains the following commented lines (I don't remember if I commented them or it's so by default):
Line 58 #          $Text{"CustomerID"}
#            $Text{ /
#            $Text{
#          
and farther
Line 76 #          
$Quote{"$Data{"CustomerID"}","18"}
#            
$QData{"CustomerName","15"}
#          
I uncommented these and that did the trick.
Cheers,
Ilya Kornev
Fri, 5 Mar 2010 11:37:51 +0530 ÐÉÓØÍÏ ÏÔ Sourabh Sarwate :
Hi

Someone can help me on this issue. I am really stuck up with this.

Regards
Sourabh Sarwate



On Tue, Mar 2, 2010 at 11:56 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:
Hi,

Sorry for late response. But the solution provided at the mentioned link is to add the new ticket attribute at the right hand side when a customer view the ticket. what I want to achieve is add the a new column Customer Id in customer front end interface so some one who is accessing the company ticket will be able to see by which customer id it is raised.

Regards
Sourabh Sarwate
On Fri, Feb 26, 2010 at 3:35 PM, João Zorro <joao.zorro@novabase.pt> wrote:
Hi,
Best Regards
João Zorro
Managed Services
.............................................................................................................
Novabase
Av. D. João II, Lote 1.03.2.3 . Parque das Nações
1998-031 Lisboa - Portugal
Tel. (+351) 213 836 300 . Fax (+351) 213 836 301
www.novabase.pt
cid:image002.gif@01CA8E25.624E8E50
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sourabh Sarwate
Sent: Friday, February 26, 2010 8:40 AM
To: otrs@otrs.org
Subject: Re: [otrs] Additional Fields in Customer Interface
Hi

I am posting my query here as I have not got any response in user discussion forum.My query is



Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve that when any one access the company ticket he will know from which Customer Id the ticket is raised.

Please suggest me how I can achieve this.

Regards
Sourabh Sarwate
On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:
Hi All,

Anyone have suggestion for my request.

Regards
Sourabh Sarwate


On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:
Hi All,

Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve that when any one access the company ticket he will know from which Customer Id the ticket is raised.


Regards,
Sourabh Sarwate




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