Hi, On 28.04.2010, at 17:02, Michiel Beijen wrote:
You're right that if you do the RPM install you'll usually get an OTRS "service" that is responsible for fetching mail from POP and IMAP boxes, sending out reminders, unlocking tickets and such. With the manual installation, these are just handled by cron and not a separate service. So if you're on Debian or Ubuntu, and you'd like to stop the polling and such because you're doing OTRS maintenance or so, please just stop the cron service:
sudo service cron stop
if you're done, you should restart cron:
sudo service cron start
Of course you can make a separate service for these cron jobs too, if you'd wish.
what's about just "stopping" the CronTab for OTRS? There might be another service which needs the crond ... To unload the CronTab of the lokal user "otrs" just run $OTRS_HOME/bin/Cron.sh stop otrs (you need to be root, as use otrs you don't need to say otrs at the very end) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project