Re: [otrs] auto send copy of new ticket

Thanks for the pointer. Regards, Steve On 08/11/2010 11:46 AM, Leonardo Certuche wrote:

Hello,

You could use a workaround, which is create a new notification at /otrs/index.pl?Action=AdminNotificationEvent http://index.pl?Action=AdminNotificationEvent on the event TicketCreate

Leonardo Certuche www.itconsultores.com.co http://www.itconsultores.com.co

On 11 August 2010 10:07, Steve Clark mailto:sclark@netwolves.com> wrote:

Hi List,

Is it possible to have otrs automatically send a copy of a newly created phone or email ticket to a specific mail address.

We would like to have all new tickets sent xxxxx@netwolves.com mailto:xxxxx@netwolves.com

Thanks,

-- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com mailto:steve.clark@netwolves.com www.netwolves.com http://www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com