Thanks Gerald
We do need ‘customer group support’ in our environment!
I had already made the 4-line additions that you suggested; I did alter what else I thought was logical, and indeed I have looked at the ‘AddUser2Service.pl’
script you mentioned in the link below for inspiration (we’re using that script too).
It’s probably something very simple that’s wrong, I will check where I’ve added ‘Customer’ again.
The hard bit is determining “where it makes sense” !
As the saying goes, ‘a little learning is a dangerous thing’, particularly when it comes to PERL ….
Thanks again for the suggestions.
Phil
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
On Behalf Of Gerald Young
Sent: 06 September 2013 15:00
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Command-line script for adding Customer users to groups?
customers shouldn't belong to groups...
Ok, but bin/otrs.AddCustomerUser.pl has an option to add a user to a group, but it doesn't appear to actually *use* $Options{g} (bug?)
add in
use Kernel::System::CustomerUser;
use Kernel::System::CustomerGroup;
create the CommonObjects to reflect Customer:
$CommonObject{CustomerUserObject} = Kernel::System::CustomerUser->new(%CommonObject);
$CommonObject{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%CommonObject);
Prepend "Customer" to the keys (within curly braces{}) where it makes sense in $CommonObject
Test.
I wrote this "live" and did not test, but it should resemble in some form this: http://forums.otterhub.org/viewtopic.php?f=62&t=12487#p48841
On Fri, Sep 6, 2013 at 9:40 AM, Bogdan Iosif <bogdan.iosif@gmail.com> wrote:
It would be much simpler to perform this operation via SQL directly on OTRS's database
On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Philip N. <pns@noc.ac.uk> wrote: