Re: [otrs] OTRS notification sending problem

Thank you very much. This was exactly what I needed. ====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill blang@smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail On 2009-08-23, at 3:22 AM, Martin Edenhofer wrote:

Hi Brian,

you can fix this by changing SysConfig setting, Admin Interface -> SysConfig -> Group Framework -> SubGroup -> Core::Sendmail -> SendmailNotificationEnvelopeFrom

[...] If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty. [...]

Just enter your wanted sender envelope from.

-Martin

On 21.08.2009, at 15:28, Brian Lang wrote:

...

I have a problem with OTRS Notifications in a 2.4.2 installation (on a JumpBox server). This was upgraded from 2.3.1 this week.

When OTRS sends out responses to tickets, it works fine.

When OTRS sends out a notification (ie. Ticket Moved or New Ticket) I observe the log (below) in the /var/log/mail.log file on the OTRS server. Note this text: from=<>. This is the problem - there is no FROM address, so the message is denied by my mail server's Backscatter Protection. How can I fix this? (note: ip addresses, server names and email addresses in log changed to protect the innocent)

Aug 20 13:19:24 otrs postfix/pickup[25189]: 21602CC72: uid=33 from=<> Aug 20 13:19:24 otrs postfix/cleanup[25252]: 21602CC72: message-id=<1250799564.303021.450042732@myotrs.example.com

...

Aug 20 13:19:24 otrs postfix/qmgr[4322]: 21602CC72: from=<>, size=3118, nrcpt=1 (queue active) Aug 20 13:19:24 otrs postfix/smtp[25254]: 21602CC72: to=

...

, relay=mail.example.com[209.209.209.209]:25, delay=0.14, delays=0.06/0/0.07/0.01, dsn=5.0.0, status=bounced (host mail.example.com[209.209.209.209] said: 550 Backscatter Protection detected an invalid or expired email address (in reply to RCPT TO command)) Aug 20 13:19:24 otrs postfix/qmgr[4322]: 21602CC72: removed

====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill blang@smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail

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