Hi Charles,

You mention you're running Red Hat. On Red Hat, Fedora and CentOS boxes, we had an issue where mod_perl is loaded AFTER OTRS is started. This causes tools like Server Status or such to report that mod_perl is running, where actually OTRS can not benefit from it. This will be addressed in the RPM for upcoming OTRS 2.4.8.

/etc/httpd/conf.d/otrs.conf is loaded, but mod_perl (/etc/httpd/conf.d/perl.conf) is loaded later.

The workaround is to rename /etc/httpd/conf.d/otrs.conf to /etc/httpd/conf.d/zzz_otrs.conf and restart your apache server.

See also http://bugs.otrs.org/show_bug.cgi?id=4977

HTH,

((enjoy))
-
Michiel Beijen
R&D

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On Fri, Apr 9, 2010 at 9:23 PM, Lambrecht, Charles <cgl@utk.edu> wrote:

Hello,

 

   I’ve installed OTRS 2.4.7 on a server running Red Hat 5 /Apache 2.2.3 /Perl 5.8.8 and everything is running fine.

 

I can log in as an admin user and under Admin, run support assessment. 

 

The Check for CGI Accelerator returns You should use FastCGI or mod_perl to increase your performance and rates it Critical.

 

I’ve installed http://.../perl-status   - it shows mod_perl (2.000004) loaded.

 

mod_perl2

2.000004

Thu Apr 17 02:07:31 2008

/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/mod_perl2.pm

 

 

Through http://.../server-inf, I see mod_perl is loaded.

 

 

My question, what is support assessment package checking to determine if mod_perl is running or not?  As far as I can tell, mod_perl is loaded and running.

 

 

Thanks for any pointers.

 

Regards,

Charles

 

----------------------------------------------------------

Charles Lambrecht

Computer Operations Manager

Email:  cgl _at_utk.edu

-----------------------------------------------------------


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