Hello all,

            Here’s my dilemma boss wants the on-call phones to be notified (email to mobile #) of the high priority tickets. So that means I need to define a special action and define a custom email as well. The email should be concise and to the point since mobile phone msg services are character limited (atleast ours are). For instance I would like a separate email to be sent to the phone contating the OTRS_CUSTOMER_PHONE_NUMBER and OTRS_TICKET_NUMBER and hell I don’t know what else I’m not even sure if that first variable is real. What are variables available for email? Any tips or suggestions will be greatly appreciated.

Thanks

DG