You can use StatusView (enabling it in <span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; ">Frontend::Agent::ModuleRegistration <span class="contentkey" style="color: rgb(0, 0, 0); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; font-weight: bold; vertical-align: top; ">Frontend::Module###AgentTicketStatusView:</span> )</span><div>

<span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "><br></span></div><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "><br>

</span></div><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; ">HTH</span></div><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "><br>

</span></div><div><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; ">MV </span><br><br><div class="gmail_quote">On Mon, Dec 14, 2009 at 9:53 AM, Gerrit Tamboer <span dir="ltr">&lt;<a href="mailto:gerrit@halma.nl">gerrit@halma.nl</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"> somewhere that all tickets from all owners are </blockquote></div><br></div>