You should be careful about that because getting your users to type a valid fully and properly formatted timestamp might be difficult.

But assuming that, use a Postmaster Filter
Filter Body: Deadline: (\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2})
Set X-OTRS-TicketTime2: [***]

(see the gray box on the left of PostMasterFilter).

On Wed, Aug 10, 2011 at 11:13 AM, Ugo Bellavance <ugob@lubik.ca> wrote:
Hi,

We'd like to be able to have our customers specify a deadline for some e-mail requests.  We use TicketFreeTime2 field for that.  Is it possible to process an e-mail with a filter so that if a customer sends an e-mail that contains something like:

Deadline: 2011-09-09 10:12:00, it sets the X-OTRS-TicketTime2 to 2011-09-09 10:12:00?

Thanks,

Ugo

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs